Terms & Conditions

Definitions

Each of the terms mentioned below have in these Conditions of Sale OLE Service (hereinafter the "Conditions") the following meanings:

Announcement : refers to all the elements and data (visual, textual, sound, photographs, drawings), presented by an Advertiser editorial under his sole responsibility, in order to buy, rent or sell a product or service and broadcast on the Website and Mobile Site.
Advertiser : means any natural or legal person, a major, established in France, holds an account and having submitted an announcement, from it, on the Website. Any Advertiser must be connected to the Personal Account for deposit and or manage its listings. Add first deposit automatically entails the establishment of a Personal Account to the Advertiser.
Personal Account : refers to the free space than any Advertiser must create and which it should connect from the Website to disseminate, manage and view its listings.
OLE : means the company that publishes and operates the Website and Mobile Site {YourCompany}, registered at the Trade and Companies Register of {YourCity} under the number {YourCompany Registration Number} whose registered office is at {YourCompany Address}.
Customer Service : OLE means the department to which the Advertiser may obtain further information. This service can be contacted via email by clicking the link on the Website and Mobile Site.
OLE Service : OLE means the services made available to Users and Advertisers on the Website and Mobile Site.
Website : means the website operated by OLE accessed mainly from the URL https://ole.ad and allowing Users and Advertisers to access the Service via internet OLE .
Mobile Site : is the mobile site operated by OLE accessible from the URL https://ole.ad and allowing Users and Advertisers to access via their mobile phone service {YourSiteName}.
User : any visitor with access to OLE Service via the Website and Mobile Site and Consultant Service OLE accessible from different media.

Subject

These Terms and Conditions Of Use establish the contractual conditions applicable to any subscription by an Advertiser connected to its Personal Account from the Website and Mobile Site.

Acceptance

Any use of the website by an Advertiser is full acceptance of the current Terms.

Responsibility

Responsibility for OLE can not be held liable for non-performance or improper performance of due control, either because of the Advertiser, or a case of major force.

Modification of these terms

OLE reserves the right, at any time, to modify all or part of the Terms and Conditions.

Advertisers are advised to consult the Terms to be aware of the changes.

Miscellaneous

If part of the Terms should be illegal, invalid or unenforceable for any reason whatsoever, the provisions in question would be deemed unwritten, without questioning the validity of the remaining provisions will continue to apply between Advertisers and OLE .

Any complaints should be addressed to Customer Service OLE .

Document updated on 04/07/2025.

Contents:

1. Definitions

2. General provisions

3. Account

4. Rules regarding the publication of Announcements

5. Automatic Publish of Ads on OLE Page

6. Free ads

7. Paid Ads

8. Advertisement Promotion Services

9. Payments

10. OLE Wallet Service

11. Shipping Service via OLE Partner

11.A. OLE Deliveries Service

12. OLE Payments

12.A. Reporting obligations

13. Actions of Users that are illegal and incompatible with the Regulation

14. Ratings System

15. Procedure for submitting and resolving complaints

16. Complaints of Professional Users and mediation

17. Out-of-court settlement of disputes

18. Final provisions

Annexes:

Annex 1 – OLE Jobs

Annex 2 – Promotional Services

Annex 3 – Ad Limit

Annex 4 – Optional withdrawal form template

Annex 5 – Prohibited or conditionally permitted products and services

Annex 6 – Standard and Premium Packages Annex 7 – [removed according to the amendments to

the LINK Regulation ]

Annex 8 – Special conditions applicable to Ads in the “Real Estate” Category, the “International Properties” subcategory having as their object real estate properties located outside the territory of Romania

Annex 9 – OLE Delivery Service (with online payment)

Annex 10 – Terms and conditions of the PayU service

1. Definitions

Dynamic Price – a price that varies in response to market demand. The current dynamic price is available at the time of filling out the Ad posting form or before purchasing a specific service.

Delivery – a service of receiving, sorting, moving and delivering the Items covered by the Transaction, performed for the User by a third party. OLE does not directly provide delivery services, in particular postal services, but subcontracts these services from a delivery service provider. The User may choose the Delivery service provider in cases indicated on the Site by OLE.

Item - Product delivered through the OLE Delivery Service or Shipments through OLE Partner;

Day – means 24 consecutive hours.

Visitor – an individual using the Website, who does not have an Account or who is not logged in to it.

Supplier or OLE - the company tra.co.serv. ltd, a UK legal entity, headquartered in London, (15839367) 20 Wenlock Road, London, England, N1 7GU registered with the Trade Register Office, share capital: 1,010 GBP. OLE can be contacted at the e-mail address: contact@ole.ad or through other communication channels mentioned on the Website.

Category – thematic category (e.g. Auto, Moto & Boats or Electronics & Home Appliances) in which the Ad is assigned. A category can be divided into sub-categories related to the topic.

Consumer - a User, a natural person, who carries out activities on the Website that are not directly related to his or her object of activity or professional activity.

Account – a set of data related to a specific User, which includes information regarding his/her activity on the Website, including information provided by the User on the Website. The rules regarding the Account are set out in point 3 of the Regulations.

Buyer – a User who carries out Transactions with the Seller by using the Website's functions.

Limit – the number of Free Ads related to the selected Categories that the User can publish on the Website at a given time. The limits set for each Category can be used independently.

Advertisement – a proposal to sell or make available a Product, made by the Seller, or an invitation to participate in the recruitment process carried out by an Employer and published within the Service based on the principles set out in point 4 of the Regulation.

Payment Processor - entity providing payment services to users as part of the OLE Payment Service: PayU SA, with its registered office in Poznań (ul. Grunwaldzka 186, 60-166 Poznań), entered in the National Court Register kept by the Poznań-Nowe Miasto i Wilda District Court in Poznań, 8th Commercial Division of the National Court, number 8900 and the Commercial Register of the National Court KRS274900. Tax Identification Number (NIP): 7792308495; The Payment Processor handling the Transaction within the OLE Delivery and OLE Payment Services will be specified in the ordering process.

OLE Payments - a service provided by the Payment Processor, which allows Buyers to make payments for Items on the Site and to record funds from such payments in the settlement instrument maintained by the Payment Processor on behalf of Sellers.

OLE Wallet – an account with a free functionality presented in point 10 of the Regulation, which facilitates making payments to OLE.

Employer – a User who publishes an Advertisement in the Jobs category on the Website or uses the dedicated functions provided in Annex 1 "OLE Jobs".

Candidate – a Visitor or User searching for Ads in the Job Category.

Product – goods or services that are the subject of an Advertisement; in the Job Advertisements Category, the product that is the subject of the Advertisement consists of the description and requirements related to the position that is the subject of the Employer's Advertisement.

Shipments via OLE Delivery Partner – a service provided electronically, only allowing the User to order, using one of the functionalities of the Item Delivery Service. OLE does not provide delivery services in this case.

Regulations – these Regulations and their annexes establishing the rules for using the Website. The current version of the Regulations is available on the Website at any time, in a form that allows it to be downloaded, saved to the device’s hard drive or printed.

Registration – the process of creating an Account by a User after providing User data, accepting the Regulations and activating the Account.

Website (Service) or OLE Page – an online platform managed by OLE available within the OLE.ad domain and on the OLE.ad mobile application.

Seller – a User who publishes an Ad on the Website and carries out Transactions with the Buyer.

Transaction – any agreement concluded between Users or User and Visitor regarding a specific Product.

OLE Delivery Service (with online payment) - Paid delivery services provided to the User by Fan Courier Express SRL in accordance with these Regulations, including Annex No. 9 "OLE Delivery Service". OLE concludes an agreement with Fan Courier Express SRL for the provision of delivery services to the User.

Paid Services – paid services provided by OLE to the User, including, inter alia: publishing Ads or paid Ads packages and Promotion Services, OLE Delivery Service.

Promotion Services – paid services for promoting Ads provided for in Annex 2 "Promotion Services".

User – any natural person, at least 18 years old, with full legal capacity (including an authorized natural person) and/or legal entity, who uses an Account Service after connecting to the respective Account.

Professional User – any natural person, legal person or organization without legal personality, who runs a business in his own name or carries out a professional activity and who uses the OLE Services in connection with his commercial, business, craft or professional activity.

2. General provisions

The terms and conditions of use of the Website, including the rules for registration, publication of Ads and purchase of Paid Services, as well as aspects related to payments and the procedure for filing complaints are provided for in the Regulations. Any person using the Service is obliged to take note of the content of the Regulations.

Visitors may only use limited functions of the Service, under the conditions provided for in these Regulations, in compliance with the law and the principles of integrity.

The content published within the Service, including, in particular, the Advertisements, regardless of their form, namely text, graphic and video materials, is protected under the Copyright Law no. 8/1996 as amended, as well as subject to other laws, including, but not limited to, the applicable laws regarding the intellectual and industrial property rights of OLE, the Sellers and third parties. The use of this content, in any way, without the written consent of the authorized persons is prohibited. Any aggregation and processing of data and other information available on the Website for the purpose of further distribution to third parties on other websites and outside the Internet is prohibited. The use of the Website and the OLE signs, including the characteristic graphic elements, is also prohibited without the express and prior consent of OLE.

Subject to the right granted to OLE in accordance with Section 4.3 below, nothing in these Regulations shall constitute an agreement to use OLE's rights or the rights of third parties set forth in Section 2.3 above, nor shall it be construed as a waiver of such rights.

OLE is not a party to the Transactions. The provisions on the protection of consumer rights do not apply to Transactions concluded between Consumers, i.e. natural persons who are not entrepreneurs, including when using the OLE Delivery and OLE Payments services.

Users can perform Transactions:

through the website using the services: OLE Delivery and OLE Payments, referred to in points 11 and 12 of the Regulations, or

contacting each other directly to establish the terms and complete the Transaction. The User may establish direct contact with the Seller using the chat on the Website, the Seller's phone number on the Listing page (if provided) or using other forms of contact established by the Users.

Within the Website, the following actions are possible:

Browsing the Website content;

Use of the Account and its related functions, including the OLE Wallet and OLE Delivery functions, in accordance with the terms of these Regulations;

Use of the functions mentioned in Annex 1 “OLE Jobs”;

publishing Ads within the free limits mentioned in Annex 3 "Ad Limit";

publishing paid Ads outside the Limits;

use of the Paid Service (including Promotion Services, OLE Delivery Service).

The services of browsing the content of the Website, the Account services and the publication of Ads within the free limits are provided free of charge. The other services are provided for a price.

Delivery and payment services are provided by external service providers, for the benefit of Users and based on separate legal relationships, to which OLE is not a party.

A Seller who is a legal person or organizational unit without legal personality, to which the law grants legal capacity and whose registered office or permanent place of business is located outside Romania, cannot use the OLE Delivery and/or OLE Payments services. A Seller who is a natural person, whose domicile/residence is outside Europe, cannot use the OLE Delivery and/or OLE Payments services.

The provisions of the Regulation will apply, accordingly, to Announcements placed in the Jobs Category, unless otherwise provided for in Annex 1 "OLE - Jobs".

To fully use the Website, you must have an Internet-connected device that meets the following requirements:

The active internet connection must allow two-way communication, via the HTTPS protocol;

A current, properly installed and configured web browser that supports the HTML5 standard and Cascading Style Sheets (CSS3) technology, e.g. Google Chrome, Mozilla Firefox, Opera, Microsoft Edge, Internet Explorer. Web browsers must operate with a screen resolution of at least 1024x768 pixels;

JavaScript and cookies enabled (usually enabled automatically in your browser);

For mobile devices: a genuine Android version of at least 7.0 or a genuine iOS version of at least 13.0, and the OLE app must be downloaded from an official store (e.g., App Store or Google Play). The website will not display properly on TVs, Blackberry and Windows phones.

OLE will make every effort to ensure the uninterrupted operation of the Website. In order to ensure a high quality of services and an efficient operation of the Service, the OLE Group reserves the right to establish breaks in the operation of the Service. Technical interruptions may occur during the night (10 p.m.-6 a.m.), during which certain functions of the Service and services provided by the OLE Group may be limited or unavailable.

Users who communicate with other Users through the chat function of the Service understand and agree that these conversations are not private, and their content may be collected/read by OLE. By accepting these Regulations, the User confirms that OLE has the right to access and analyze the User's communication made through the chat function of the Website, in order to ensure the safety and security of Users, prevent fraud and improve the Website. For more information on the reasons and manner in which OLE accesses and analyzes the content of conversations held through the chat function of the Service, please study the Privacy Policy .

The ads published within the Service are displayed to Users based on dedicated filters, which allow the selection of sorting principles. The filters used within the Service allow:

Positioning of Ads based on a recommendation system that takes into account the User's search criteria and the content, parameters and completeness of the Ads (the default mode of content presentation);

Positioning of Ads according to the date they were added;

Positioning Ads based on the price of the product or service offered.

Ad Recommendations are based on an analysis of criteria that evaluates how closely the expression or phrase searched by the User matches the Ad title, its parameters, the search filters applied, and the most relevant category related to that expression or phrase. The recommendation system takes into account the following parameters:

The match between what was entered during the search and the content and title of the Ad,

The User's interactions with the Ad in the past,

Date of creation of the Announcement,

The date on which the "Refresh" function was applied to the Announcement,

If the Ad falls within the User's search category,

The distance between the selected location and the location in the Ad,

Product Condition (new or used),

Availability to purchase the Product with OLE Delivery,

Seller Type (professional or individual).

Depending on the search category, the filters applied by the User to narrow the search results to specific parameters of the Ads, as well as the expressions or phrases searched for, different parameters may increase or decrease the final match score and position of individual Ads in the search results.

Within the Service, Users may also receive recommendations regarding other Ads offered by a particular Seller and other similar Ads. Recommendations for other similar Ads are based on the criteria defined in point 14 of this article.

The Service also displays advertising content. The advertisements available within the Service are displayed based on the User's choices regarding cookie processing or browser settings. If the User has consented to content personalization, the advertisements displayed are tailored to the User's preferences, based on their activity within the Service. If OLE has not obtained the User's consent to personalize advertising content, the advertisements displayed will not be personalized and will be displayed based on advertising creatives prepared for the general User base.

3. Account

In order to obtain full functionality of the Service, a Visitor must (1) register an Account, (2) determine whether the Visitor is using the Website as a User or as a Professional User, and (3) use the Service as an authenticated User. The Account provides the User with the ability to use, among other things, the following features of the Website:

publishing and managing published Announcements;

tracking other Users' Ads and receiving PUSH notifications about price changes of the Item in the tracked Ads.

managing payments and invoices related to services provided on the Website by OLE;

sending and receiving messages from and to other Users;

ordering Promotion Services;

made available in accordance with Annex 1 "OLE Jobs".

making Transactions using the OLE Delivery Service

The User may only be a natural person with full legal capacity, a legal person or a form of organization without legal personality, to which the law grants legal capacity. In the case of legal persons and forms of organization without legal personality, only the person authorized to act in the name and on behalf of these entities will create an Account in their name and will carry out all activities on the Website. The User may only have one Account within the Service associated with a specific email address, with the mention that a phone number is used for SMS verification provided for in point 4.1. relating to a single Account.

The User may have only one account within the Service. This rule does not apply when:

The user has different accounts, used for private purposes and related to his commercial activity;

The User uses different Accounts in the field of his commercial activities, in connection with the servicing of these Accounts by different representatives or branches of the enterprise managed by the User, provided that there are no delays in payments for the services provided by OLE within the scope of any Account, and the Ads posted in each Account are not repeated, for the same locations;

it will be necessary to create another Account due to the inability to access the old Account (example: forgetting the password);

however, any of the above hypotheses will be verified in detail by OLE, which has the right to suspend the Account at the time of verification or to delete the Account, in the absence of confirmation of circumstances justifying the application of one of the above exceptions. The exceptions provided for in this section will not apply, if they are invoked for the purpose of avoiding payment of claims for services provided on the Website.

Account registration requires:

completing the form available on the Website and providing the data provided therein, including your email address and unique password or authentication code through an external service provider, such as Facebook, Google or Apple;

consulting the Regulation and its annexes and accepting their provisions.

OLE processes the personal data of Users, persons acting on behalf of and on behalf of Users and Visitors in accordance with the provisions of the Privacy Policy and the Policy on Cookies and Similar Technologies.

After completing the required data for registration, confirmation of Account Registration will be sent to the email address indicated by the User, a link for activating the Account and the Regulations in force at that time. Registration is completed when the User activates his/her Account. At this point in time, an account services contract is concluded. If activation does not take place within 30 days from the date of receipt of the email message confirming Account Registration, the activation link will expire and the Account will not be activated. The User may register again using the same email address, but only after contacting OLE at the email address: contact@OLE.ad.

The User shall ensure that the data provided during the Registration process and the use of the Service are real, correct and up-to-date and that he has the right to use this data. During the use of the Service, the User may be required by the Provider to indicate additional data, as a result of the obligations imposed by various legal regulations (such as the Omnibus Directive transposed in accordance with, local regulations adopted by national authorities). The User shall also ensure that the data provided are complete and comply with the legal obligations of display and information related to the category and capacity in which the User is active on the Provider's Platform. The User undertakes to update the data, in the event of any changes. OLE reserves the right to block an Account, if the data provided does not meet the above requirements, in accordance with the procedure set out in point 12 of the Regulation.

A person acting within the Website in the name and on behalf of a User who is a legal person or form of organization without legal personality, which has been granted capacity to act by law, shall ensure that it is duly authorized to act and carry out all activities in the name and on behalf of such User within the Website.

The User undertakes to maintain the confidentiality of the Account access data and to protect it against access by unauthorized third parties. You will inform OLE without delay if you become aware of any access by any unauthorized third party to your Account and, if possible, you will immediately change the data.

The Account Services Agreement is concluded for an indefinite period starting from the activation of the Account. The Account Services Agreement may be terminated by the User in accordance with the following rules:

the right to delete the Account will not affect the User's right to withdraw from the contract or terminate it, as provided by law and these Regulations;

deleting an Account is possible by: (i) selecting the appropriate option from the Account panel, (ii) sending a notification regarding its deletion to the email address: contact@OLE.ad or (iii) sending a notification regarding its deletion, in writing, to the physical address of the Provider;

upon deletion of the Account by the User, the other contracts concluded between OLE and the User, relating to the services provided on the Website, will expire;

the termination of the account services agreement will take effect from the moment of its execution (for the future), which means that the payments made by the User will not be refundable. Also, OLE will not be obliged to refund the equivalent of unused amounts within the Paid Services;

if the User has accumulated funds in the OLE Wallet, deleting the Account is possible only after prior withdrawal of these funds or after contacting OLE: contact@OLE.ad, an aspect about which the User will be informed when attempting to delete the Account, simultaneously with the termination of the contract;

after deleting the Account or terminating the Account contract, the User loses access to the information provided or generated during the use of the Service.

OLE has the right to terminate the contract with the User if the latter:

Has not accessed the Account for more than 36 months. In this case, the Provider reserves the right to delete the respective Account, including all personal data stored in the Account, which means that the User can no longer access and use it. Information regarding the termination of the contract will be sent to the User 30 days in advance, to the email address provided during Registration. The User will be able to express his/her willingness to continue using the Account through the function provided for this purpose, which requires the User to log in to the Account. OLE's right to terminate the contract in accordance with this provision does not limit the User's right to re-register within the Service. However, OLE does not guarantee that the existing username associated with the Account will still be available for use during the new registration;

despite notifications sent by OLE regarding the cessation of actions or omissions that violate the provisions of the Regulation or the provisions of generally applicable legislation, the User continues to act non-compliantly.

In order to ensure the proper functioning of the Service, to protect and ensure the security of the persons using it, OLE reserves the right to carry out additional checks on the validity and correctness of the data provided by the User and to request the User to confirm his/her identity, the information contained in the Advertisement or the information related to the Transaction carried out, in the manner chosen by OLE. If the verification of the User's data or identity is not successfully completed, OLE may suspend or block the operation of the Account in accordance with the rules defined in point 12 of the Regulation.

Withdrawal of the Consumer. Within 14 days of concluding the contract with OLE, a consumer may withdraw from such a contract, for a particular Service, without giving any reason, by sending a notification to the email address: contact@OLE.ad or in writing, to the postal address of the Provider. At the time of withdrawal from the contract regarding the Account services, the other contracts concluded between OLE and the User expire. A model withdrawal form, which can be used by the User, can be found in Annex no. 4 "Model withdrawal form". The model withdrawal form is not mandatory, the User may submit an unequivocal statement of any other type.

The Account Services Agreement may be terminated by a Professional User in accordance with the rules set out in point 3.10., in the event of non-acceptance of the amendments to the Regulations, of which the User will be informed in accordance with point 17.1.b. In this case, in order to terminate the Account Services Agreement, the Professional User shall notify OLE immediately, but no later than 15 days from the date on which the amendments were sent to the Professional User. The termination of the Agreement, in the manner mentioned above, takes effect 15 days after the User receives information about the amendments, unless the Professional User waives this notification, submits a declaration to this effect or carries out express activities on the Website, likely to confirm acceptance of such amended conditions (example: publication of a new Advertisement).

The User's declaration regarding the use of the Site as an entrepreneur (business/firm) or privately - including the publication of Ads and the conclusion of Transactions using the OLE Delivery and OLE Payments services - applies to the entire activity of the User on the Site.

When concluding any Transactions, including Transactions using the OLE Payments and OLE Delivery services, the User is obliged to act in accordance with his/her declaration regarding the capacity in which he/she uses the Site - i.e. to act as an entrepreneur or private individual.

The Professional User is obliged to provide OLE with identification and contact details in order to publish Ads, to use the Promotion Services and the OLE Delivery and Payments services. The identification and contact details of Professional Users are published on the Site and within the Service.

4. Rules regarding the publication of Announcements

OLE offers Users the opportunity to publish Ads within the Service. The publication of an Ad on the Website by a User takes place after completing the appropriate form and subject to SMS verification. SMS verification is performed only once and involves sending a verification code to the phone number provided by the User, which code the User subsequently fills in within the form, where a single phone number is used for SMS verification, within a single account. SMS verification may be repeated in connection with internal security procedures.

An Advertisement published by the User within the Service is accessible to all Users of the Service. Along with the Advertisement, a contact form will be made available, which will allow Users to contact the User who published the Advertisement and send messages to him. Depending on the User's option, his telephone number may also be publicly available within the Advertisement.

At the time of publishing the Advertisement, the User grants OLE a non-exclusive, territorially unlimited and free license to record, reproduce and distribute the entire Advertisement or part of it for the purpose of displaying it within the Service, as well as for the purpose of distributing it to OLE partners through whom the promotion of the Service is ensured, as well as anywhere on the Internet, including on search engines (such as Google) or social networks (such as Facebook). The granting of this license is necessary for the full use of the Service. Due to the specific nature of the Internet, OLE does not have full control over the distribution of the content published or transmitted through the functions of the Service to other Users and does not assume responsibility in this regard on behalf of third parties, in particular in the event of copying and distribution of the Advertisements by such persons and portals not related to the Service.

The content of each Advertisement shall meet the requirements set out in section 12.1 of the Regulation, namely it shall be real, unambiguous, easily understandable and shall meet the technical requirements specified by the Provider. The User shall be free to determine the content of the Advertisement within the legal limits and in accordance with the following requirements:

The advertisement will be written in UK and will not contain words commonly considered vulgar or offensive. The advertisement may also be written in a foreign language;

The User will select a Category and the thematic sub-category corresponding to the object to which the Announcement should be assigned;

The User will indicate the total price in RON or Euro (specifying the VAT amount, if applicable) and will mention, where possible, the fact that the price is negotiable or that the Product is offered free of charge or that the User offers the possibility of exchanging the Product for another good or service. This provision does not apply to Ads in the Job, Services and Business Categories (from the Services Category), for which mentioning the remuneration is not a mandatory element of the Advertisement;

The User will specify the condition of the Product (new or used), except for ads in the Services and Business and Jobs Categories);

the content of the Advertisement must include a clear, accurate and complete description of the Product, including real and non-misleading information regarding its characteristics. The transmission of this information outside the Service is prohibited;

the object of the Advertisement can only be the property in the possession or belonging to the User, which is located on the territory of Romania (except for Advertisements in the Categories of Jobs, Services and Business (from the Services Category) and Real Estate (International Properties subcategory);

an Advertisement can only concern one Product;

it is necessary to indicate whether the Advertisement refers to a single item, multiple items or a set/package (a set means a set of elements that constitute a whole). It is possible to add information regarding the availability of the Product in different colors or similar versions within a single Advertisement (except for Advertisements in the Services and Business and Jobs Categories);

the same Product may be the subject of only one Advertisement at a time, but this also applies to Advertisements completed by Users within 14 days of the date of adding the Advertisement. This provision does not apply to Advertisements in the Categories of Jobs, Auto Parts, Agro and Industry in the subcategory of Agricultural and Industrial Equipment and Services, in which case it is possible to add the same Product of the Advertisement within several Advertisements, provided that the Advertisements published relating to a specific position or certain Services differ in location.

the content of the Advertisement cannot include information such as: promotional and advertising content, website addresses and other elements that direct Users to services similar to those provided by OLE (i.e. services for publishing offers or advertisements from internet users).

The content of the Ad cannot include information such as contact methods (email addresses, link/URL, phone numbers) displayed in the title, description or photos associated with the Ad.

If the User publishes an Ad in an incorrect category, OLE has the right to change the Category, but if such a change would lead to the publication of an Ad outside the Limits, the Ad will be deactivated.

The object of the Announcement cannot be:

a search for Products (excluding Job Category Ads);

offers of meetings, of a matrimonial or sexual nature;

prohibited products, as listed in Annex No. 5 "Prohibited or conditionally permitted products and services" and any other goods, to the extent that their marketing is prohibited by applicable law, goods resulting from theft or in relation to which there are ongoing judicial or administrative proceedings or goods that are subject to enforcement proceedings or that are part of an estate subject to bankruptcy or insolvency proceedings.

The publication of an Advertisement on the Website is done by the User through:

click on the "Add ad" section or a similar section;

making the payment (for Paid Ads).

The display of an Advertisement within the Service begins after its publication (publication is conditional on payment for the service, for Paid Advertisements) and lasts for another 30 days, but no later than the date on which one of the following circumstances occurs:

The User has sold the Product;

The User has modified the Ad in a manner that indicates that it refers to a different Product than the one it originally referred to;

The user deleted the Ad.

In the event that OLE finds the occurrence of the circumstances mentioned in point 4.8.a) or 4.8.b), OLE will have the right to delete the Advertisement in accordance with the principles set out in point 12 of the Regulation.

During the period of publication of an Advertisement within the Service, the User may modify the content of the Advertisement and some of its parameters and may delete the Advertisement. Within a period of three Days prior to the end of the Advertisement display period and until the end of the Advertisement display period, the User may extend the display of the Advertisement by another 30 Days, but the extension will be paid in the Paid Advertisement Categories, as well as in case of exceeding the limit in a certain category indicated in Appendix No. 3 “Ad Limit”.

The possibility of modifying the content of the Advertisement does not apply to changes in price or other parameters of the published Advertisement, which would aim to avoid payment of amounts due to OLE, for services provided within the Service or the reimbursement of funds, in the cases provided for in these Regulations.

After the end of the Advertisement display period, regardless of the reason, the Advertisement is archived in the files of the corresponding Accounts, where they are available to the Users for a period of 6 months, if the Users do not delete the archived Advertisement themselves before the expiration of this period. Users must archive the content of the Advertisement, as well as information regarding the concluded Transactions.

The User is responsible for archiving the content of the Advertisement, as well as information about completed Transactions, at his own expense.

Professional Users undertake to publish only Ads related to their commercial activity. Users who have specified that they use the Service privately may publish only private Ads (advertisements not related to commercial activity). Information about the fact that a particular User is a Professional User (business/company) or uses the Service privately is published within the Service. Ads are marked in accordance with the declaration of a particular User - as coming from a Professional User (Business/company) or from a User using OLE privately.

5. Automatic Publish of Ads on OLE Page

The User has the option to automatically publish on the OLE Page the Ads published on the OLE Page and the Storia Page, in compliance with the terms and conditions of use of the OLE Page, including but not limited to the maximum number of active Ads allowed simultaneously for the same User.

6. Free Ads

The publication of an Advertisement on the Website by the User within the Limit is free of charge. The Limits for each Category, the Limits applicable to Professional Users and the situations in which the Limit does not apply are set out in Annex no. 3 “Advertisement Limit”.

The User will be informed by OLE about the expiration of the Limit through a message available in the Account, if the Account is accessed from a computer or laptop. The User's publication within the Service of another Advertisement or an Advertisement within a Category for which a Limit has not been granted will be made in exchange for a price.

7. Paid Ads

The User's publication of a Paid Advertisement on the Website is possible after the User has purchased:

of a single Ad – in accordance with the price list corresponding to a specific Category.

of a single Ad along with a package of Paid Services – Standard Ad+ and Individual Premium Ad, available in certain Categories.

of an Advertisement package available within the offer on the Website in accordance with Annex no. 6 "Standard and Premium Packages", with the mention that in case of purchasing an Advertisement package before using the Limit, the Advertisement package will be used with priority.

Purchasing a package of Ads or a single Ad is possible by using the appropriate form available on the Website.

Activation of a Paid Ad within the Service will take place after the payment is displayed in the OLE account.

The Ad Packages also include the Paid Services set out in Annex 6 "Standard and Premium Packages".

8. Advertisement Promotion Services

To increase the visibility of Ads, Users may resort to paid Promotion Services, in the form of Promotion in the list of Ads, Promotion on the first page of the Website and Paid Refresh, presented in detail in Annex no. 2 "Promotion Services".

The User may use any Promotion Services at the time of publication of the Advertisement or during its display.

Promotion Services and their related Packages are provided for a single Advertisement, which means that it is not possible to use one Promotion Services package for different Advertisements.

Promotional Services are also available in bundles of such services, as set out in Annex 2 “Promotional Services”. Activation of Promotional Services Packages occurs when you start using the Promotional Services included in the Package. The rules relating to Promotional Services covered by the Package remain unchanged.

The OLE Group is not responsible for the effectiveness of Promotion Services, which are understood to represent a real increase in interest in an Ad or the Product offered through it.

9. Payments

The User will be visibly informed on the Website about the current price of the selected Paid Services, each time. All prices indicated on the Website or in the price lists are gross prices (including value added tax, or VAT) expressed in Euro (EUR). The price lists are available in the Help section found on the Website at [LINK]. The price lists contain information about those Paid Services to which dynamic pricing applies.

1.A. The price for publishing an Advertisement (including the renewal of the advertisement) may vary depending on the number of the User's advertisements posted on the Website, in the Auto, Moto and Boats and Agro and Industry categories, in the previous thirty (30) day period. When adding a new Advertisement, the User will be informed of the total number of Advertisements previously uploaded in the said period of time and of the current price payable for the publication (including the extension of the publication period) of such Advertisement on the Website, in the Auto, Moto and Boats and Agro and Industry categories, respectively. The amount of the applicable prices is also set out in the Price List referred to in paragraph 1 above.

Payments within the Service are made in advance, namely in the total amount required for a particular Paid Service, before the start of its provision, through the payment methods made available by OLE. In the Categories of Jobs, Auto Parts, Accommodation-Tourism, Rental of Goods and Vehicles and Services, payment can also be made subsequently, namely cumulatively at the end of each calendar month, with respect to all Paid Services provided to the User within the Website, in a given month (payment at the end of the month).

Payment at the end of the month is a form of payment settlement between OLE and Professional Users, consisting in the possibility for the latter to make a collective payment for the use of Paid Services, within a payment term of at least 14 days from the date of issuing an invoice by OLE and making it available to the Professional User in his Account.

The end-of-month payment is available only for the Categories Jobs, Auto Parts , Accommodation-Tourism, Goods and Vehicle Rental and Services and is made available to the Professional User only upon his express request, by completing the form provided by OLE. After the successful submission of the application, it will be subject to verification, consisting of confirming the Professional User's data based on documents confirming his commercial activity, together with the order form. In the event of justified suspicions by OLE regarding the veracity of the data provided in the order form, as well as in the event of the existence of justified circumstances that may affect the proper fulfillment of the Professional User's payment obligations to OLE, the latter may refuse to grant this form of payment.

If payment is made in advance, the provision of the Paid Service will not begin until the payment for this Paid Service has been fully credited to the OLE account. In the case of payments made by Payment Order, OLE will deliver the service within 24-72 hours from the moment the payment is confirmed by the payment service provider.

In the case of payments made at the end of the month, in the Categories of Jobs, Auto Parts, Accommodation-Tourism, Rental of Goods and Vehicles and Services, the commencement of the provision of the Paid Service will take place at the time of publication of the respective Advertisement or at the choice of the Paid Service User.

The sales prices displayed are in Euro and include value added tax (VAT).

In the case of services paid in advance (pre-paid), the sales price will be displayed in RON before the purchase is completed, using the following calculation formula: the EURO / RON exchange rate, communicated by the European Central Bank, valid for the last published exchange rate day, prior to payment, to which 1% is added.

In the case of services paid after use, at the end of the month (post-paid), the sales price will be reflected in the invoice issued by the Supplier, in RON, using the following calculation formula: the EURO / RON exchange rate, communicated by the European Central Bank, valid for the last published exchange rate day, prior to the date of invoice issuance, to which 1% is added.

Similarly, the calculation formula is used in conversion for any other currencies in which the sales price is displayed. The exchange rates practiced by the European Central Bank can be consulted here .

Example: The sales price displayed = 100 EURO (including VAT). The European Central Bank exchange rate applicable to the transaction 5 RON = 1 EURO. Selling price = 100 x (5+1/100 x 5) = 505 RON (including VAT).

The User, at his/her discretion, may make the payment using one of the available payment methods in accordance with the information provided during the selection process of the respective Service and with the help of the payment instructions within OLE Wallet and the Help section.

The use of any of the payment methods (except for payments from OLE Wallet) will require the establishment of a separate legal relationship with the respective payment service provider and acceptance of its Regulations, as well as its Privacy Policies. OLE is not a party to such a relationship and has no possibility to intervene in its content or implementation. In case of any payment-related issues, the User must contact the relevant payment operator, in order to clarify any doubts or to file a complaint. In exceptional situations and within the limits of technical and organizational possibilities, OLE will provide support to the User in order to clarify the issue. OLE does not assume responsibility for payment services provided by an external service provider.

The provision of services to the User by OLE is documented through invoices issued by the Provider, in accordance with applicable regulations.

In the case of Paid Services that have been provided or advance payments received from Users, the Provider issues invoices by the 15th of the month following the month in which the Paid Services were provided or an advance payment was received, at the latest.

Once an invoice has been issued, the modification by the User of the billing information (customer details) that were initially provided entails the cancellation of the initial invoice and the issuance of a new invoice with the User's new details. The User may request the modification of the billing details only if each individual invoice exceeds the value of 500 lei and only within a period of 30 days from the date of issuance of the initial invoice.

The invoice correction procedure will be accepted by the Supplier only if the VAT treatment of the transaction remains the same depending on the status of the customer (for example, both the original customer and the new customer are both either natural persons or legal persons who are not taxable persons registered for VAT purposes, or both are entities registered for VAT purposes in Romania or both are foreign entities registered for VAT purposes in another state). For the avoidance of doubt and by way of example, the Supplier will not proceed to reissue invoices (i) from an original natural person customer to a new legal person customer or vice versa or (ii) from an original UK legal person customer to an EU legal entity as a new customer.

The User is obliged to update the data recorded in the Account necessary for the issuance of the invoice by the Service Provider, immediately after any such change occurs.

The default form of issuing invoices, available to Users, is in electronic format. Acceptance of the Regulation also constitutes acceptance of the transmission (making available) of invoices in electronic format, in accordance with applicable legal provisions and within the meaning of the Regulation.

Subject to the conditions set out in these Regulations, OLE makes invoices available to the User in electronic format, guaranteeing the authenticity of their origin, the integrity of their content and their legality, in particular by saving them in pdf format and by making them available to the User in his Account, giving the User the possibility to view and download them. The User who receives invoices in electronic format is obliged to download and save them himself. The User can view and download the invoices issued from his Account by registering on the Website using only a computer or laptop.

A User who wants an invoice in printed format can opt for this option by sending an express request to this effect to the contact address: contact@OLE.ad.

In the event of early termination of the display of the Advertisement, due to the deletion of the Advertisement by the User or if the Product has been sold or the User has changed the subject of the Advertisement in such a way as to indicate that it refers to a different Product than the one initially referred to, the cost charged for publishing the Advertisement and for the Paid Services related to it, for the unused period, will not be refunded.

Ads that are illegal or violate the provisions of the Regulation, in particular those: added within an erroneous category, that are similar or duplicated, that are repeated many times (of a spam nature), considered offensive, that have pornographic or erotic content, content that can be interpreted as promoting sexual or erotic activities in exchange for sums of money, that constitute an attempt at fraud, that violate any copyright, will be deleted, and the commission previously charged for the subject of the Advertisement and for the Paid Services related to that Advertisement will be refunded to the User's account in the form of points used for using the services within the Service within 90 Days from the moment of deletion of that Advertisement. At the User's request, the commission may be refunded in cash, directly to the bank account from which the payment was made or in accordance with the payment method used. If an Advertisement is deleted after its placement within the Service, the User will be obliged to pay for the Services provided until the moment of deletion of the Advertisement from the Service. At the same time, if a payment is made via SMS, the Service will deduct the commission charged by the SMS payment service operator for activating the Advertisement.

Considering the legal provisions in force regarding electronic invoicing RO e-Factura, starting with January 1, 2024, in the case of Paid Services provided by the Supplier for the benefit of the Professional User, respectively with January 1, 2025, in the case of Paid Services provided by the Supplier for the benefit of Consumers, the Supplier will transmit the invoice issued in the national system regarding the electronic invoice RO e-Factura, regardless of whether the User is registered or not in the RO e-Factura Register.

Without prejudice to the above, the Supplier shall have the right but not the obligation to transmit to Professional Users registered in the RO e-Invoice Registry the invoices registered according to the procedure described above.

In the case of Professional Users not registered in the RO e-Invoice Register, the procedure for sending invoices in pdf format to them, in accordance with point 14) above, remains fully applicable until the date of their registration in the RO e-Invoice Register, but no later than the deadline provided for by applicable legislation. The procedure for sending invoices according to point 14) also remains applicable in the case of Consumers.

Professional Users undertake to register in the RO e-Invoice Registry within the period provided by applicable legislation and to notify this registration to the Provider at the contact address: contact@OLE.ad.

In the context of the legal provisions regarding electronic invoicing RO e-Factura, the User undertakes to provide all mandatory data requested in the forms related to Paid Services or for issuing an invoice. Failure to communicate these requested data could prevent the completion of the ordering process for Paid Services, as well as the payment or receipt of an invoice. Consumers may opt to include the personal identification number in the invoice issued by the Provider, by completing the relevant section in the forms related to Paid Services or for issuing an invoice. Given the purpose of the legal provisions regarding electronic invoicing RO e-Factura, the decision to insert the personal identification number in the billing data cannot be withdrawn.

The Provider is entitled to verify the billing data indicated by the User in the ANAF (National Tax Administration Agency) database. In case of any irregularity, the User undertakes to update the information and eliminate the identified errors.

10. OLE Wallet Service

OLE offers Users the possibility to use the OLE Wallet Service (OLE Electronic Wallet) free of charge within the Account services, this leading to the simplification of settlements between the User and OLE, related to the ordered Paid Services. For the avoidance of doubt, the OLE Wallet service does not constitute a payment service, and the units allocated in the OLE Wallet do not constitute electronic currency within the meaning of the provisions relating to the provision of payment services.

The use of the OLE Wallet service is based on the following rules:

The User must "credit" the OLE Wallet by depositing funds into the OLE account, in one of the accepted currencies, in accordance with the information made available within the Service;

After crediting the payment to the OLE account, the latter distributes to the User's OLE Wallet the number of units equal to the amount paid. This amount is constantly updated, after each operation performed by the User that leads to a change in the amount (recharging leads to an increase in the number of units in the OLE Wallet, and paying for the selected Paid Service leads to a decrease in the number of units in the OLE Wallet);

The User has full and exclusive freedom to use the amounts assigned to his/her OLE Wallet, throughout the entire duration of the Account services contract, provided that this Account is active;

in the event of making payments to certain entities, from the OLE Wallet, for a certain Paid Service, OLE will deduct the price due for the provision of that Paid Service, charging the corresponding amount from the User's OLE Wallet (balance reduction).

The User may request, at any time, the reimbursement of funds paid into the OLE Wallet, in any amount not exceeding the displayed balance, taking into account the payments and recharges made by the User. Such a request shall be sent by email (contact@OLE.ad) or in writing to OLE.

The refund of funds from OLE Wallet will be made by transfer to the bank account from which the payment was made or in accordance with the payment method used to make the payment, the refund term being between 5 and 7 business days. The request for the refund of funds from OLE Wallet does not apply to bonus credits assigned to the Account within the framework of promotional actions, contests, discount points and reimbursement bonuses granted to Premium Packages in accordance with Annex no. 6 "Standard and Premium Packages". Bonus credits are assigned, each time, based on a separate promotional regulation, are valid for 30 days calculated from the moment of their assignment and will be used in accordance with the rules provided for in these Regulations.

11. Courier services "Shipments through OLE partner"

Within the Service, OLE offers different shipping options through the Website: the OLE Partner Shipping Service and the OLE Delivery Service, which the user can only opt for together with the OLE Payment Service.

The service generically called "Shipments through OLE Partner", represents a partnership between OLE and the carrier" that allows Users to either order a courier through the Website, using the "Call a courier" functionality, or, for those who sell Products, except those in the "Real Estate", Cars, motorcycles and boats, Pets, through the Website, to deliver them through Fan Courier or the UK Post, the Product being visually checked at the destination by the Buyer, using the "Delivery through OLE with payment at destination" functionality. This Service can be used under the conditions below and is not associated with the OLE Payments Service.

In the case of delivery by Fan Courier, the Product value is paid cash on delivery, and the money is transferred to the Seller directly into his bank account. The Delivery Person reserves the right to refuse to take over the shipment or to recalculate the cost of the shipment if it is found that there is a difference between the declared and actual weight, until the AWB is restored with the correct weight indicated.

In the case of delivery by the UK Post, the delivery will be made “office to office”, from the post office chosen by the sender (from the list of post offices presented on the Platform), to the post office assigned to the recipient, chosen from the list available on the Platform. The value of the Product will be paid by the Buyer at the post office chosen for the destination, in cash or by card payment. The UK Post reserves the right to recalculate the cost of the shipment if it is found that there is a difference between the declared and the actual weight.

The weight that will be taken into account for determining the shipping cost will be the greater of the physical and volumetric weight of the package, which is calculated as follows: length (cm) x width (cm) x height (cm) / 6000. The seller is solely responsible for correctly declaring the weight, and in the case of large but light items, careful verification of the volumetric weight is recommended. For more details, you can consult the questions section provided by UK Post .

The verification of Products shipped through the "Delivery via OLE with payment at destination" service is done strictly visually (not technically), in the presence of the courier/postal agent.

OLE is not responsible for the successful completion of a transaction in which the Product is shipped via the “Delivery through OLE with payment at destination” service. Any misunderstandings that arise from the moment the courier moves to the Seller to pick up the package/ the Seller deposits the package at the assigned post office and until the transaction is completed (with or without success) are the responsibility of the Seller, the Buyer and UK Post . Also, OLE does not mediate the transfer of money between the Seller and the Buyer.

An OLE representative will intervene in the following cases:

to contact the sender, by all available means, if he does not respond to the courier agent for a refund;

to limit access to the service and even delete Sellers' Ads that abuse the "Delivery via OLE with payment at destination" option; and

to provide the Seller with the option to cancel an order.

The Seller's liability implies that it:

in the case of delivery via FanCourier, provide the correct contact details and address, so that the courier agent can pick up the Product/ in the case of delivery via the UK Post, select the desired post office for shipment, from those available on the Platform and provide the correct contact details and address for refund, if applicable;

to cancel the order placed from his/her Account, using the “Sold” tab if the Buyer no longer wants the Product;

to deliver the Product in accordance with the offer, to package the Product appropriately and not to propose for transport products prohibited by law;

to draw up a shipping bill for each Product that they deliver through the "Delivery through OLE with payment at destination" service;

to use only FanCourier or UK Post for the “Delivery via OLE with payment at destination” service;

to allow the Buyer to check the package before paying for it;

in the case of delivery by Fan Courier, to communicate with the courier agent to receive the price for purchasing the Product, when the package is accepted by the Buyer, respectively the method of returning the package, when the Product is refused by the Buyer; in the case of delivery by UK Post, to check the mailbox and the notifications sent by UK Post regarding the status of the package;

to pay for the return delivery of the Product if the Buyer cannot be contacted for delivery or has refused the package after verification, if the return is not supported by OLE through promotional campaigns;

to pay any additional costs generated by exceptions to the weights agreed between OLE and UK Post (information about the agreed weights is accessible on the Platform).

in the case of delivery by UK Post, to pick up the UK Post's notice (from the mailbox) and go to the post office chosen for shipment, in order to pick up the amount paid by the Buyer, within 3 working days from the date of receipt of the notice.

The Buyer's liability implies that he/she:

in the case of delivery via Fan Courier, enter the correct contact details and address in the OLE Platform, so that the Seller can place the order and the courier agent can make the delivery; in the case of delivery via the UK Post, select the desired post office for the destination, from those available on the Platform and provide the correct contact details and address in order to be notified by the UK Post regarding the arrival of the package at the chosen post office;

cancel the order directly from the OLE Platform, if they no longer want the Product;

to visually check the Product before payment, to ensure that he received what he purchased, but not more than 5 (five) minutes;

to pay the amount stated on the waybill to the courier/postal agent, if they accept the package;

to refuse the package and notify OLE representatives as soon as possible at contact@OLE.ad, if the Seller states that it offers the "Delivery via OLE with payment at destination" service, but does not fulfill this promise or if the Product does not correspond to the one in the Advertisement;

to reseal the package if he decides not to purchase the Product after checking.

The Courier's (Fan Courier) liability assumes that he/she:

to go to the Seller and pick up the package specified in the order placed by him online, through the Website;

to contact the Seller, if the recipient does not respond or has incorrect delivery details, and to jointly establish a way to contact the recipient and/or to receive agreement to return the Product to the Seller;

to stop going to the recipient's address and return the order to the Buyer, if notified by any of them that the transaction has been canceled;

not to pick up unpackaged, improperly packaged Products or Products prohibited by law;

not to pick up packages considered to have the "Delivery via OLE with payment at destination" service without the transport note;

allow the Buyer to visually inspect the Product for 5 minutes before payment;

to collect the value of the parcel from the Buyer;

to reimburse the amount collected from the Buyer, transfer the money to the Seller's account within 2 business days;

to contact the Seller in the event that the Product is refused and to establish together the return conditions;

if the Seller does not respond to the courier agent for the return of the money, try to contact him by all available means and keep the money with the Fan Courier financial department until it is claimed by the sender;

to deliver the package in the same condition in which it was received from the Seller, both when it is delivered to the Buyer and when it is returned to the Seller in the event of a return.

The liability of the Postal Agent (UK Post) requires that it:

to accept the Product deposited by the Seller at the selected post office, according to the options on the Platform;

not to accept for transmission unpackaged, improperly packaged Products or Products prohibited by law;

not to accept for transmission packages considered to have the "Delivery via OLE with payment at destination" service, without a transport note;

allow the Buyer, within the premises of the post office chosen by the Buyer, to visually check the Product for 5 minutes;

to collect the value of the parcel from the Buyer;

for the reimbursement of the amount collected from the Buyer, to go to the Seller's address, to hand over the amount collected, in cash or, if the Seller cannot be found, to leave the notice in the mailbox.

to notify the Seller in the event that the Product is refused and to jointly establish the return conditions;

to deliver the package in the same condition in which it was received from the Seller, both when it is delivered to the Buyer and when it is returned to the Seller in the event of a return.

Return of Products. In order to facilitate the return of Products purchased on the Platform and successfully delivered through the “Delivery through OLE with payment at destination” service, the Provider makes available to Users the optional return service, available at the web address: retur.OLE.ad. Both parties involved in the return process will agree in advance on the possibility of the return, its acceptance by the original Seller as well as who will bear the cost of the return. For the avoidance of doubt, OLE is not responsible for the successful conclusion of a transaction involving the return of Products through this service and does not mediate the transfer of money between the parties.

The optional service "Delivery via OLE with payment at destination" is intended exclusively for individual Buyers.

11.A. OLE Delivery Service (with online payment)

The OLE Delivery with online payment service is currently in the testing phase - beta version, so not all functionalities or solutions described below work exclusively without errors or are available to all Users.

As part of the OLE Delivery Service, OLE allows the Seller to add an Ad with the Delivery option, which will be carried out by a professional carrier according to the information provided by OLE on the Website. OLE does not provide delivery services. The use of the OLE Delivery Service is possible only in case of using the OLE Payment Service.

For selected delivery options, OLE may offer the Seller the option to use the OLE Delivery Service.

To use the OLE Delivery service, the Seller must select this option in the Ad posting form or use the functionality to add an OLE Delivery to an existing Ad. Adding an OLE Delivery is mandatory in Ads published through the Service in the selected categories. The OLE Delivery service agreement is concluded with the Seller at the time of publishing the Ad or adding the OLE Delivery service to an existing Ad. The OLE Delivery service allows:

the publication by the Seller of the Advertisement together with information regarding the Item Delivery options selected by the Seller and made available by OLE as part of the service;

the Buyer's choice of the delivery method and conditions selected by the Seller in the Advertisement and the indication of the Delivery address;

The Seller shall enter into an agreement with OLE in the cases indicated on the Website. The subject of such agreement shall be the assignment of a professional carrier for the Delivery of the Item to the Buyer - together with the selection of the OLE Delivery service;

The Seller will ship the Item under the conditions set out in Annex No. 9, including the generation of an AWB.

In the case of using the OLE Delivery Service, Annex 9 specifies the rights and obligations of the Seller using this Service and the rules for providing such a Service.

Delivery is insured for a fee. The Delivery Price will be added to the price of the Item and will be visible in the Advertisement, and its payment is a condition for the release of the Item to the Buyer.

OLE Deliveries are available only in selected Categories and only for Items (i) with dimensions and weight (including packaging) that do not exceed the dimensions specified by the carrier for a particular Delivery and (ii) for which the price indicated in the Advertisement is not less than 20 RON and not more than 5000 RON. In the event that the Seller selects - in accordance with point 11.A.14 letter a - an Item Delivery option that is inconsistent with the actual dimensions or weight of the Item (including packaging), the decision to make the Delivery rests with the carrier.

Ads with the OLE Delivery option enabled:

allow the purchase of an Item with OLE Delivery or contacting the Seller and accepting the terms of the transaction without the Delivery Service. The Buyer will retain full freedom to choose the method of carrying out the Transaction, from the available options;

they contain information about the price of the Item, the price of the Delivery and also allow you to check the total price.

If you choose to buy an Item with OLE delivery:

The Buyer will complete the contact form, in which he will provide the data necessary to complete the Delivery and additional data requested by the Website to identify the Buyer within the OLE Delivery Service (last name, first name, mailing address - if necessary to complete the Delivery, phone number and e-mail address);

The Buyer will select the Delivery method from the available options. The Buyer may be required to provide additional information requested by the carrier to complete the Delivery, such as selecting the appropriate collection point for the Item or providing a delivery address;

The Service will display a summary of the details of the Delivery purchase to the Buyer. The Buyer will be required to finally confirm the Delivery purchase and pay for it (“Order”).

Selecting the option to purchase an Item with OLE Delivery on the Advertisement subpage does not obligate the Buyer to purchase the Item or the Seller to sell it. Only the placement of an Order in accordance with clause 11.A.8.c) of the Regulations obligates the Buyer and shall be considered an offer to purchase an Item with OLE Delivery. The Item shall be sold to the Buyer under the conditions specified in the Advertisement, provided that the Order is accepted by the Seller in accordance with clause 10.10 of the Regulations.

Immediately after placing the Order, the Seller will be informed about it by changing the status of the Transaction in his Account. The Seller will have 24 hours to accept the Order, from the moment of its placement. In the event of an ineffective expiration of this period or rejection of the Order by the Seller, the Order ceases to be binding and the Transaction does not take place. The Buyer will be informed about the status of the Order in accordance with point 10.12 of the Regulations.

Within 72 hours of accepting the Order, the Seller shall be obliged to transfer the Item to the available carrier or the one selected by the Buyer, if applicable. The Seller shall receive an electronic shipping label (AWB) issued by the carrier, which contains address data, shipment identification number and other data requested by the carrier and which allows the shipment to be shipped without paying additional fees.

OLE offers Users the possibility to constantly see the status of the Order in the Account. OLE will exercise due diligence to immediately inform Users, among other things, about the acceptance of the Order and the status of the Delivery, based on its own data and the data provided by the carrier. OLE also offers Users a link to the carrier's subpage, allowing for tracking of the Delivery.

The use of the Delivery option will require the transfer of the Seller's and Buyer's personal data to the appropriate carrier, to the extent necessary to perform the Delivery.

As part of the Account Service, OLE stores and provides:

regarding the User - the history of his Transactions using the OLE Delivery and Payments OLE services as well as his data provided as part of the Transactions with OLE Delivery and Payments OLE, whereby, at his choice, this data may also be saved for the purpose of auto-completion as part of the forms for sending and receiving the Shipment;

To the Seller User - the Buyer's data necessary and provided for the execution of the Delivery and, upon his additional request: the Buyer's name, surname, postal address, telephone number and e-mail address held by OLE, if they were not provided as part of the data necessary for the execution of the Delivery, as well as, in the case of Transactions concluded using the OLE Delivery and OLE Payments Services, the content of the Advertisement, for 6 months from the Transaction.

To the Buyer User - at his request - the name, surname, mailing address, telephone number and e-mail address of the Seller held by OLE, regarding the Transaction concluded through the use of the OLE Delivery and Payments Services, as well as, within 6 months of the transaction, the content of the Advertisement.

For the avoidance of doubt, Users may arrange a different method of delivery of the Item than that offered under the OLE Delivery Service (for example by using the OLE Partner Shipping Service or by any other method that does not involve OLE activity).

The OLE Delivery service only applies to Deliveries made in Romania.

For the avoidance of doubt, the OLE Delivery Service allows Users to use the Delivery option only in connection with the Item covered by the specific Advertisement for which the Users have used the OLE Delivery service. Therefore, the User undertakes not to send any Item other than the Item covered by the Advertisement using the OLE Delivery and OLE Payments services.

12. OLE Payment Service

The OLE Payments Service is currently in the testing phase - beta version, so not all functionalities or solutions described below work exclusively without errors or are available to all Users.

OLE Payments are provided by the Payment Processor under its regulations ("Payment Processor Regulations"), the acceptance of which by the User results in the conclusion of a direct agreement between the User and the Payment Processor. OLE is not responsible in any way for the services provided as part of OLE Payments between the User and the Payment Processor.

OLE is not a party to the agreement between the User and the Payment Processor. The agreement between the User and the Payment Processor governs the rules applicable between them for receiving payment for Items traded using the OLE Payment Service, including taking the necessary steps to verify identity and the conditions for the Payment Processor to make withdrawals of collected funds.

The use of the OLE Payment Service by the User takes place through the Account. OLE provides the Payment Processor with information and documents requested by it in connection with the User's use of the OLE Payment Service (in particular documents regarding the verification of the User's identity) and also provides the User with information received from the Payment Processor regarding the use of the OLE Payment Service. The information and documents referred to in the previous sentence are transmitted securely, using cryptographic technologies, and OLE does not have access to the transmitted information and documents or the possibility of interfering with their content.

The use of the OLE Payment Service when concluding a Transaction is voluntary. Users may agree on another payment method for the Item.

The OLE Payments Service will be made available as part of the Ads with the Delivery option mentioned in point 11.A.1 of the Regulation.

Under OLE Payments, the Buyer pays for the Item in advance (before receiving the Item) using the payment methods provided by the Payment Processor.

OLE will transmit to the Payment Processor the Buyer's Order to pay funds to the Seller after the Buyer confirms, through the Account, receipt of the Item in accordance with the content of the Advertisement, or

The order to return funds to the Buyer will be transmitted by OLE to the Payment Processor in the following cases:

when the seller does not confirm the sale of the item within 24 hours of the buyer placing the order or rejects the order within this period,

when the Seller does not deliver the Item purchased by the Buyer to the carrier within 72 hours of accepting the Order,

when the Seller and the Buyer have submitted a joint declaration of termination of the contract through the Site's communication tools;

when the delivery point selected by the Seller or the collection point selected by the Buyer are unavailable,

when the Item is not picked up from the collection point by the Buyer within the time specified by the carrier;

when the Item is not delivered to the Buyer.

The full price of the Item, including the price of Delivery, is subject to refund. The refund is made using the payment method used by the Buyer to make the payment.

The payment due for the Buyer's payment of the price of the Item may be withheld by the Payment Processor until the Seller completes the identity verification process in accordance with applicable anti-money laundering and counter-terrorism financing regulations and the Payment Processor's rules. In order to perform the identity verification process, the Payment Processor may request the User to:

providing data confirming identity, for example: a scan of an identity card, a scan of a passport, company registration data and company agreements, an extract from a bank account belonging to the User,

making a check transfer from the User's bank account.

If the User does not provide the data and information required to complete the identity verification process or fails to complete the verification transfer, the funds paid for the Item cannot be released to the Seller by the Payment Processor.

The OLE Payment Service cannot be used to pay for an Item from the category of products or services indicated in the Payment Processor's Prohibited Products and Services List.

The Seller is obliged to use OLE Payments in accordance with the provisions of the law and the OLE and Payment Processor Regulations. The Seller is obliged to use the OLE Payments Service in accordance with the nature in which he uses the Service - i.e. as an entrepreneur (business/firm) or privately. This provision also applies to the agreements concluded with the Payment Processor, the User's identity verification process carried out by the latter and the statements submitted by the User to the Payment Processor.

The Professional User is liable to OLE for its actions or omissions that result in the creation of financial liabilities on the part of OLE towards the Payment Processor as a result of the User's actions or omissions that are contrary to the law or the Payment Processor's Regulations.

The Professional User undertakes to return to OLE all amounts that OLE will be obliged to pay to the Payment Processor due to the action or omission of the Professional User that is in contradiction with the provisions or Regulations, including in the event of failure or improper performance by the Seller of its obligations towards the Buyer.

12.A. Reporting obligations

The following provisions apply to the OLE Payment Service, pursuant to Ordinance No. 16/2023 amending and supplementing Law No. 207/2015 on the Fiscal Procedure Code and the implementing acts of Council Directive (EU) 2021/514 of 22 March 2021 amending Directive 2011/16/C7 on administrative cooperation in the field of taxation (“DAC7”).

Sellers who conclude Transactions using the OLE Payments and OLE Delivery Services are subject to reporting obligations under the terms and conditions specified in the applicable legal regulations and the provisions of these Regulations.

Sellers' reporting obligations include:

the Seller's obligation to provide the data referred to in point 7 upon OLE's request;

updating or confirming the validity of the data provided at the request of OLE.

OLE is required to submit a request for the transfer of Seller's data if the Seller has met at least one of the following conditions during the reporting period:

completed at least 30 Transactions using the OLE Payments and OLE Delivery Services (transaction threshold);

the total amount of remuneration for the OLE Shipping Transaction owed to the Seller exceeded the equivalent of EUR 2,000 (the amount of remuneration is converted into RON at the average exchange rate of these currencies announced by the National Bank of Romania on the first business day of the reporting period) (remuneration threshold).

In the case of Users with more than one Account, OLE collects and aggregates the total number of Transactions made through the OLE Payment Services and OLE Delivery and the related remuneration across all User Accounts. The Seller's obligations and the consequences of their failure to comply apply to all Accounts held by the User, and the provision of data through an Account is considered to be the fulfillment of the obligation referred to in points 10-12 below.

The reporting period covers a full calendar year, with the first reporting period covering the year 2025.

In the event that the Seller has exceeded the thresholds defined in point 4, OLE is obliged to collect data from the User, including:

in the case of Sellers who are natural persons:

first and last name;

main address (country, city, street, house/apartment number, postal code);

each NIF (taxpayer identification number or its functional equivalent in the absence of such a number, used by the country of residence to identify an individual or entity for tax purposes) assigned to the Seller, and in the absence of a NIF – the Seller's place of birth;

VAT identification number, if available;

date of birth;

the bank account number along with the holder's first and last name and country of residence.

in the case of business Sellers:

Company Name;

main address (country, city, street, house/apartment number, postal code);

any NIF (taxpayer identification number or its functional equivalent in the absence of such a number, used by the country of residence to identify an individual or entity for tax purposes) assigned to the seller;

VAT identification number, if available;

registration number in the Trade Register;

an indication of any permanent establishment through which relevant activities are carried out on the territory of Romania or the European Union and, if available, the Member State in which such permanent establishment is located;

bank account number with the name and surname or name of the holder and the country of residence.

OLE will ask Sellers to provide the requested data via an email request. The information is provided via a dedicated form found within the Account.

By providing a data transfer form, OLE will use the complete information provided by the Seller in the Sellers' identity verification process described in Art. 12 above and will request the completion of missing information. The Seller is obliged to complete the form and approve it. If the Seller's data related to the identity verification process has changed, the Seller must update it within the Account functionality.

The Seller is obliged to complete and submit the form within 20 days from the date of receiving the message about the need to provide the requested data. In case of failure to provide the information within the period described in the previous sentence, OLE will send another request to the Seller.

If the Seller, despite at least two reminders, has not provided OLE with the requested data within 60 days from the date of the first request, OLE is obliged to either withhold the payment of funds related to Transactions made with OLE Payments and OLE Delivery until the requested information is provided, or to block the Sellers from making further transactions.

OLE is authorized to verify the accuracy and completeness of the data provided. In case of any irregularities, OLE may request the Seller to update or correct the information mentioned in point 7 above.

The data collected by OLE and covering the number and value of remuneration related to Transactions carried out using the OLE Payment and OLE Delivery Services during the reporting period are transmitted to the portal of the National Agency for Fiscal Administration via the standard form, in accordance with the provisions of Ordinance No. 16/2023.

OLE will make the information thus transmitted available to the Seller.

13. Actions of Users that are illegal or incompatible with the Regulations

The User has the right to use the Service in accordance with its purpose, within the limits established by law and good practices, respecting the rights and interests of other Users and third parties. In particular, the User undertakes to:

not to take any actions that could interfere with the proper functioning of the Service, including not to interfere with the content of the Service, the Account or Accounts of other Users or the IT elements of the Service;

not to undertake illegal actions, including the transmission or publication through the functions of the Service of content that violates the law, personal rights, content that contains or distributes child pornography or terrorist materials and content that violates the intellectual property rights of third parties, as well as content of a discriminatory or racist nature;

not to carry out, using the Website functions, the sale (and not to undertake other actions with a similar effect) of Products included in Annex no. 5 "Prohibited or conditionally permitted products and services" and not to market them without fulfilling the conditions imposed in Annex no. 5. It is also prohibited to market Products prohibited by law, Products that originate from the commission of any crime, including, but not limited to, goods obtained through theft, robbery, fraud or theft or Products regarding which a dispute is ongoing, which are subject to enforcement proceedings or which are included in assets that are subject to bankruptcy or reorganization proceedings;

not to mislead Users of the Service or OLE, e.g., by providing false information regarding the Product or by concealing relevant information;

to refrain from acting in bad faith and from abusing the functions of the Service, by using the Service contrary to its intended purpose and contrary to the Regulations.

to maintain the accuracy of the data provided during the registration process and use of the Service in order to maintain the real, correct and current nature of the data until the termination of the account services contract.

The User is obliged to comply with the provisions of point 13.1 of the Regulation at each stage of using the Service and in relation to each function offered, including in the case of publishing Announcements and sending messages to other Users. In this regard, we note that the Provider opposes the use of any licentious, vulgar, indecent or illegal language, with racial, discriminatory or inciting violence through the chat function made available by the Website.

The publication or transmission of any content on the Website is done automatically, through the use of the Website interface and without the participation of OLE. The Provider does not automatically verify all content transmitted through the Website functions.

In the event of changes to the content of an Advertisement made by the User after its publication on the Service, OLE reserves the right to edit the content that is not in accordance with the Regulations or to delete the Advertisement. investigate whether this updated content violates the Terms and Conditions and to take appropriate measures, including the removal of content that violates the Terms and Conditions or applicable law.

Each person using the Service has the right and possibility to report to OLE any content that is illegal or contrary to the Regulations, distributed through the functions of the Service, using the "report violations" function, which is available either (i) within the Advertisement (the "Report" button), or (ii) within the contact form (reason: "I want to report fraud/inappropriate behavior"). To the extent possible, the person making the report will provide all the data necessary for OLE to identify the non-compliant content, including the identification number of the Advertisement and the reasons why he considers the content to be illegal or contrary to the Regulations, and also, at his discretion, contact details, if requested in the contact form.

As a result of the finding of non-compliance with any of the provisions of this document by any of the Announcements published on the Website, OLE may:

immediately block the respective content, in particular, the Advertisement, as well as all related Promotional Services. In the event of blocking, the content will not be visible or available to people using the Service, and in the respective User's Account the Advertisement will appear in the “Moderated” section. Blocking the content can also mean blocking the functionality to send the message or blocking the functionality of the entire messaging of the User, to the extent that the Provider identifies a violation of the Terms of Use, in particular non-compliance with art. 12.2. above;

take appropriate verification measures to establish the circumstances of the case, acting in a proportionate and reasonable manner, including, for example, contacting the person who reported, the author of the content, the competent authority or an external consultant;

notify Users, at the latest when the blocking becomes effective, in the form of an e-mail, of the reasons for the refusal, indicating the blocked content, the reasons for the blocking decision (including the content of abuse reports after their anonymization, if the law so requires), indicating the legal or contractual provisions violated;

The provisions of clause 13.6.c) do not apply if notification to a competent public authority, mandatory legal provisions or the need to ensure protection of Users result in the obligation not to disclose the information mentioned in this point.

The User has the opportunity to challenge the decision regarding the blocking of the content sent or published by him using the functionality of the OLE Page, by submitting an objection to the Provider, providing information regarding the blocked content. The provisions governing the complaints procedure apply accordingly.

If the opposition referred to in point 13.7. is well-founded or if the circumstances that attested to the illegality or non-compliance of the blocked content with the provisions of these Regulations have ceased to exist:

The blocked content is restored by the Provider making it available to the User, in the form of a profitable copy, of the Advertisement or a message available in the Account. The User will be able to decide on the publication or transmission of the Advertisement via the Website;

If the blocked Advertisement was covered by one of the Paid Services, the fee charged for publishing the Advertisement and providing the Paid Services associated with the Advertisement will be returned to the User's account, in an amount proportional to the period in which the Service was not provided, in the form of credits dedicated to the reuse of the Services within 90 days of the deletion of the Advertisement. At the User's request, the fee may be refunded in cash, directly to the bank account from which the payment was made or in accordance with the payment method used, the refund term being between 5 and 7 business days.

If the objection is considered unfounded or the objection is not raised by the User within 7 days of obtaining the information specified in point 13.6.c):

Blocked content is irrevocably removed;

OLE has the right to delete any Advertisement or block accounts if there is a suspicion that, through the Advertisements published or the accounts created, damages have been or may be caused to the security of the activity of other Users of the service. The Provider also has the right to delete the Advertisement or block the account if the Advertisement negatively affects the reputation of the Provider or is, in any other way, harmful to the Provider.

OLE reserves the right to refuse to create an account or to block an account already created if, from the Provider's legitimate checks, it appears that the user or the user's representative has caused or may cause financial damage to the Provider.

In the event of a serious violation of the law through the use of the Service, as well as a serious or repeated violation of the provisions of the Regulation, in particular in the event of repeated attempts to publish or disseminate illegal content by a specific User or by different Users acting together or under an agreement, including the use of multiple Accounts, in accordance with the principle of proportionality and the principle of freedom of movement, OLE may temporarily or permanently suspend or block the Account or Accounts, which will be equivalent to a suspension or blocking of the provision of services, taking into account the following rules:

suspension of the Account means the temporary suspension of its operation. The User whose Account has been suspended loses the opportunity to actively use the Service, which means that he/she cannot send messages via the chat function and cannot publish Ads. However, the Service, message history and published Ads, as well as deposits from his/her OLE Wallet, can be viewed, but in order to withdraw the assigned funds, the User must contact the Customer Support Service/Support Center at the following email address contact@OLE.ad ;

Blocking an Account implies that the User loses the ability to log in to the Account.

The User will be informed in the event of suspension or blocking of a given content or Account, at the latest when the suspension/blocking decision becomes effective, in the form of an e-mail, indicating the details regarding the suspended/blocked content or Account, the reasons for the suspension/blocking decision, as well as the legal or contractual provisions violated.

The User who does not agree with the decision to block or suspend the content or the Account has the right to file a complaint, in accordance with the provisions of Article 14 of the Terms and Conditions of Use. For the avoidance of doubt, the opposition formulated pursuant to Article 13.7 does not affect the User's right to file a complaint in accordance with Article 15 of this document.

OLE may make decisions to suspend or block content or Accounts based on internal policies and moderation procedures. These moderation policies and procedures, adopted by OLE, outline the methods and means of identifying content or user actions that are reviewed for violations of the Terms and Conditions of Use or applicable laws. The primary objective of the moderation policies and procedures developed is to maintain user safety and combat any type of abuse.

The process of identifying content or actions of users may be based on automated or semi-automated moderation tools and means. These tools allow the identification of content or actions that violate or may violate the Terms and Conditions of Use or applicable legal regulations, by analyzing the content of the Ads or the activity of Users with respect to the Service used. The tools used in the process of moderating the content available within the Services offered by OLE use solutions that allow the analysis of the content of the Ads or the identification of actions that may violate the Terms and Conditions of Use or legal regulations, which they report to the internal moderation teams of OLE. Decisions related to violations of the Terms and Conditions of Use, presented in article 3 of this document, or actions related to the breach of the security of the Service or Users may be taken in a fully automated manner. Other decisions related to content added by users or their actions are subject to evaluation by the moderation teams of OLE. Actions related to published content or user activities that violate or may violate the Terms and Conditions of Use or applicable laws are also taken in response to reports submitted by other Users, authorities or organizations dedicated to ensuring user safety on the internet or combating illegal content.

14. Ratings System

OLE provides a rating system, through which the Buyer can evaluate his/her satisfaction with the Transaction through the OLE Delivery service with a specific Seller ("Ratings"). Buyers can add predefined labels to the rating by OLE, in accordance with section 14a.6 below.

Ratings allow for the expression of opinions regarding the Transaction process - that is, all stages of the Transaction execution that are the responsibility of the Seller. For example, when giving a rating, the Buyer may consider the item's conformity with the description in the ad, the way the item is packaged, how long it takes the Seller to ship the item, the contact with the Seller, or the price set by the Seller.

Ratings cannot:

constitute a rating of the Product in the advertisement, except in the case where the rating refers to the lack of conformity of the Product in the Advertisement with the description prepared by the Seller;

be granted in exchange for a benefit obtained from the Seller (e.g. discount, free of charge, discount on the next purchase, compensation, etc.);

to refer to OLE

The ability to give a rating is available in the same ad categories where the option to buy using the OLE Delivery service is available. Buyers cannot rate Transactions made without using the OLE Delivery service.

Ratings can be added using the form available on the Platform. Each Transaction through OLE Delivery can be rated only once on a scale of 1 to 5 stars. One star means the worst rating, and five stars means the best rating. The Buyer does not have the option to edit the rating given after adding it. All added ratings are published on the Platform. Each rating is marked with the Buyer's account name, the number of stars given, the title of the ad, the date the rating was issued, and the tags added by the Buyer.

The overall rating for a particular Seller is visible to Users on the listing page and elsewhere on the Platform. The overall rating is the arithmetic average of all ratings added by Buyers (excluding ratings removed in accordance with section 14a.10 below) for Transactions concluded with that Seller. The overall rating can range from 1 to 5 stars, where 1 star represents the worst possible rating and 5 stars represents the best possible rating. The Seller's overall rating will be visible once the Seller receives at least 1 rating. The overall rating is rounded to the nearest tenth (with a precision of 0.1). The Seller has a single overall rating for Transactions in all Listing categories.

Tags may only be selected from a list specified by OLE of available tags at the time of adding a particular rating. A Buyer may add up to 6 tags to a rating. A rating of 3 stars or less must be justified by adding at least one tag indicating the reason for such rating. Available tags may change, but changes will not include tags from ratings already given.

Buyers can add a rating after they receive the item, i.e. after the OLE Delivery Transaction is completed. In this way, OLE ensures that the ratings come from Users who have actually made Transactions on the Platform. Buyers can rate the OLE Delivery Transaction for 60 days from the moment of receiving the package. Buyers cannot rate Transactions made with OLE Delivery that have not been completed.

Buyers can rate OLE Delivery Transactions made after 30 days of creating an Account on the Platform. Ratings cannot be added by Buyers whose Accounts have been blocked or suspended. These conditions are verified at the time of package delivery.

Reviews must be truthful and reflect the Buyer's opinion regarding the OLE Delivery Transaction. Users may not add false, fraudulent, and misleading reviews and labels.

OLE may remove a rating along with its label if it determines that such rating or label:

are false, fraudulent or misleading;

does not refer to the OLE Delivery Transaction or refers to a Transaction other than the one being evaluated;

were granted by a User for themselves;

were awarded as a result of an error reported to OLE by the rating author;

were granted to artificially increase or decrease the Seller's credibility;

were granted from an account created based on a temporary email address;

were granted in a manner that indicates automatic granting;

were granted in exchange for a benefit;

violates the terms of the Regulations or applicable law.

Decisions on the removal of a rating are made manually, based on point 14 of the Regulation and the internal policies and moderation procedures developed on this basis.

Users may request OLE to remove a rating they have given or received in the cases specified in section 14a.10 above. When requesting the removal of a rating, the User must specify the rating, indicating the date of the rating, the name of the Buyer who gave it and the title of the Listing to which it refers. The User should indicate the reason for requesting the removal of the rating specified in section 14a.10 above and provide adequate evidence to justify it.

If the User disagrees with OLE's decision to remove or not a rating or label, he/she may file a complaint. Sections 15.1-7 of the Regulations shall apply accordingly in this regard.

The Buyer and Seller will be informed by email of the removal of the rating, along with the justification for its removal and providing the basis for such action.

The Provider shall ensure the electronic reporting to OLE of situations in which reviews displayed on the Service constitute prohibited content or content that contravenes the Terms of Use. Sections 15.8 and 17.6 of the Terms of Use shall apply accordingly in this regard.

15. Procedure for submitting and resolving complaints and notifications

In the event of any irregularities related to the operation of the Service, including of a technical nature, the User or Visitor should first contact the Customer Support Service/Help Center at contact@OLE.ad, providing the information necessary to identify the problem.

OLE makes every effort to provide the highest quality services. Regardless of the above, the User has the right to file, free of charge, a complaint regarding the lack of performance or improper performance of the services provided by OLE, based on the Regulations. The detailed rules for filing complaints related to the OLE Delivery Services can be found in Annex no. 9.

Users also have the possibility to send to the Provider at any time complaints and/or notifications regarding the apparently illegal activities carried out by a Website User, or regarding the apparently illegal information provided by a Website User, of which they are aware.

A complaint can be filed by sending a message to: contact@OLE.ad or in writing, to the postal address of OLE.

Complaints and/or notifications sent to the Provider will include the User's identification data, the identification number of the Advertisement that is the subject of the complaint (if the complaint or notification concerns a specific Advertisement), as well as any other data necessary for the Provider to identify the notified event and/or the complained Advertisement (as applicable) and a detailed description of the reason for which the complaint/notification was submitted, so that the Provider can resolve it as soon as possible.

Complaints/notifications will be analyzed and responded to within a maximum of 30 calendar days from their receipt by the Provider, if they were accompanied by a complete set of data necessary to identify the User, the Advertisement and/or the problem. In the event that the complainant has not sent the Provider all the data necessary to identify the reported problems and resolve the respective complaint/notification, the latter will be notified by the Provider regarding the missing information, and the above settlement deadline will be extended accordingly.

To contact the National Authority for Consumer Protection

The provisions of Article 15 apply to the procedure for complaints filed by any type of users of the Service, including individuals or entities who have reported prohibited content and to whom decisions related to the blocking or suspension of content available on the Service are addressed. Those reporting prohibited content may file a complaint regarding the decision transmitted in connection with the actions taken regarding the blocking or suspension of content or Accounts, which violate the Terms and Conditions of Use or applicable legal regulations. The complaint may be filed within 6 months from the date of receipt of the decision from OLE.

16. Complaints of Professional Users and mediation

A Professional User may file a complaint in the following situations:

alleged failure by the Provider to comply with the obligations imposed by this document and by Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for businesses using online intermediation services;

the presence of technical difficulties regarding the operation of the Page, likely to affect the use of the services offered by the Provider;

undertaking of activities/taking of measures by the Supplier, likely to affect the situation of the professional User;

blocking, by the Provider, of the content selected, published or sent by the Professional User or blocking the Professional User's Account, in accordance with point 12 of the Regulation.

The complaint can be submitted through the “Help and contact” functionality available on the OLE Page, within the “ Contact form ”, by selecting the reason “Complaints from professional users under Regulation (EU) 2019/1150”, covered by this section or in writing, to the OLE address. In the complaint, the Professional User will provide, to the extent possible, data and/or information that allows OLE to correctly and completely verify the complaint, in particular the Ad ID, the explanation of the reasons why he does not consider the content illegal or contrary to the General Terms and Conditions and, at his option, contact details.

The provisions of Articles 15.3 – 15.5 above shall apply accordingly to complaints filed by Professional Users under this section.

The professional user may request mediation to resolve disputes arising between him and OLE in connection with the services provided by OLE, including disputes relating to grounds raised in complaints under Article 16.1. above. OLE will attempt to resolve any such dispute amicably through mediators cooperating with the Centre for Effective Dispute Resolution (CEDR). The list of mediators and the mediation regulations are available at https://www.cedr.com/p2bmediation/ . The mediation is taxable and OLE will bear a reasonable share of the total mediation costs, in accordance with the provisions of Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for businesses using online intermediation services.

The professional user can at any time propose another mediator, with whose help he is willing to carry out the mediation procedure.

The mediation option is voluntary. OLE reserves the right to refuse participation in mediation or to refuse the mediator proposed by the Professional User.

17. Alternative Dispute Resolution

The consumer has the possibility to resort to dispute resolution methods in which he is involved in accordance with the Online Dispute Resolution Procedure developed by the European Commission, which is available at: https://ec.europa.eu/.

In order to be resolved through ADR, the complaint must be made, in good faith, within 1 year from the date on which it was submitted to OLE or from the date of the act that gave rise to the dispute. Furthermore, before resorting to ADR, the consumer must try to resolve the complaint directly with OLE, the procedure being accessible only if OLE has not resolved the dispute satisfactorily. Also, the consumer must not have previously resorted to resolution by another ADR entity, by a court of law, or by another public authority.

In order to access this alternative dispute resolution procedure, the consumer must submit a request. If the SAL Directorate cannot analyze the complaint, it will send both parties an explanation regarding the reasons for not analyzing the dispute within 21 calendar days of receiving the complaint file.

Users of the Service, including individuals or entities that have reported illegal content, to whom decisions related to the blocking or suspension of content available within the Service are directed, have the right to choose any alternative dispute resolution body that holds a certificate issued by the Digital Services Coordinator.

18. Final provisions

OLE reserves the right to modify the Regulations, subject to the following rules:

the need to improve the safety of Users;

the need to improve the functioning of the Website, and the changes thus made will not result in an increase or introduction of additional costs in relation to those already charged (paid) and will allow the continued use of the Website;

the need to combat abuses committed in connection with the use of the Website;

change the terms of provision of Paid Services or withdrawal of a particular Paid Service, and changes made on this basis will not affect Paid Services purchased before these changes come into effect;

the introduction of a new Paid Service, as well as the introduction of additional functionalities of the Site, and the use of these services or functionalities will be voluntary;

a change in generally applicable legal provisions that has a direct impact on the content of the Regulation.

The User will be informed of each change by placing the information on the Service page and electronically.

The changes enter into force on the date indicated by OLE, but not earlier than 15 days after notification of the changes, unless the provisions of applicable law provide otherwise.

The changes may not lead to the deprivation or limitation of the User's rights related to the Paid Services already purchased. Those purchased before the changes come into force will be provided in accordance with the General Terms and Conditions in force at the time of purchase, implemented on the basis of the existing principles.

OLE may amend the Regulations without respecting the 15-day notice period mentioned above, including with immediate effect, if:

is subject to a legal obligation under which it is required to amend the Regulation in a way that prevents it from meeting the notice period mentioned above,

must, exceptionally, amend the Regulation in order to combat an unforeseen and immediate threat related to the protection of online services, mediation or the protection of Users against fraud, malware, spam, personal data breaches or other threats to cybersecurity.

The User who does not accept the content of the changes made to the Regulations has the right to terminate the contract regarding the Account Service at any time.

In order to develop the Service, OLE may introduce new services and functionalities, which may be preceded by product tests, without prejudice to the rights acquired by Users.

The rights and obligations of the parties, mentioned in these Regulations, as well as all legal effects that this document produces, are governed by UK law in force.

All disputes relating to the services provided by OLE within the Service will be submitted to the competent common law courts in Romania.

The annexes to these Regulations constitute an integral part thereof.